How do I get my pet's photo to appear next to my guest book entry?
When you are filling in the guest book form Click the link that says
"Include my pet's thumbnail photo - optional"
You will then see the place to type in your mem id
and your password
Then click "Go"
If you have the correct mem id and password you will see your pet's photo appear.
Continue on with the guest book entry as normal.
Why does it take so long for a guest book to post?
Critters.com has a rigorous filter for the guest books to prevent spam and inappropriate content from being posted.
The Critters filter blocks inappropriate messages (those that are hurtful in anyway) from being posted.
Our Critters filter also blocks unsolicited spam. Quite frequently gambling, weight loss, pharmaceuticals (or worse) kinds of websites attempt to send through thousands of solicitation spam through the guest books. The guest book comments usually go through within an hour but can take up to 12 hours.
Why is my comment not showing up?
There are 3 reasons a guest book comment may not show up
The person has turned on their "approval mode" and all guest book comments will be waiting for them to approve whenever they check their memorial or their email address associated with their memorial.
Please remember people check their memorial once a day, once a week or as time goes by sometimes only once a year.
Your comment was not kind and compassionate and so was removed by the filter.
Your comment didn't make it through to our system. (if the security code wasn't typed in correctly, this code prevents computer programs from posting thousands of guest book comments)
I think something must be wrong with my guest book or another critters guest book...
Please type in a test message like "Miss you" into the guest book and be sure it goes through. If it doesn't contact us at firstname.lastname@example.org there may have been code added to that memorial for a image or background that has broken our code. If it does go though you will know your first message failed because of the filter.
But I still feel like my comment had nothing bad in it and should have posted, what do i do?
Email email@example.com with the comment you are trying to get posted so that we can post it for you or tell you why it's not going through. Include the link to the memorial where you were trying to post the comment.
Why can't I add my email address?
Email address cannot be posted within a guest book or anywhere in your memorial. We have no way to verify people are who they say they are so like any website in the world please protect yourself and do not give out personal information like an email address or phone number or physical address.
But I see an email address on another memorial...
Please email us at firstname.lastname@example.org with the link so that it can be removed. Multiple posts of an email address on a memorial will result in the memorial being forced private and then removed from the site.
But I still really want to contact a person outside of Critters - how to I do this?
You can set up a profile on a social networking site like Facebook and invite them to join you via that website. (put a link to your facebook account on your memorial)
Someone has posted something I don't really like on their memorial but I don't want to upset them by asking them to remove it what should I do?
Please contact us at email@example.com your name will not be shared and the inappropriate post or page will be removed. If you are upset by anything at all in Critters.com please let us know asap.
Why is a page removed from my memorial - or why was I asked to take something down? If someone doesn't like a page or comment they should just not visit my memorial.
In a public memorial that is not the case. All public memorials in critters.com must adhere to the same rules. Only kind and compassionate comments and pages can be posted on a public memorial. If there is something you want to post that you think should be just fine and someone has complained about it - you can make your memorial private - it will then need to remain a private memorial.
Please contact us if there is a need for clarification.
I still don't understated what I can post on a guest book or memorial?
Only things kind and compassionate. Remember the old saying "If you don't have anything nice to say don't say anything at all"
Some of my guest books that have been there forever are now missing what happened?
If a memorial is deleted from Critters.com (due to a personal request from the pet owner or because of an issue and removed by us) all associated posts with that memorial are no longer in the system.
My memorial is private and I can't get it to go back to public. What happened?
Please contact critters.com your memorial has been forced private due to an issue for which we have not heard back from you for. Your email address may not be correct and so you have missed our emails or your memorial contains inappropriate content that has been addressed twice or more and can now no longer be a public memorial.
I don't like all these rules!
The rules are here to protect the integrity of the site and what our goal is. (To provide a place of comfort and compassion and celebration of our beloved babies) We understand we may not be the best site for everyone, there are many other choices that may be a better fit.
Please email us if you see anything upsetting, hurtful, gossipy, unkind, or inappropriate in any way. Please include the link or name of the memorial and exact spot. Your name will not be shared and the content and or memorial will be removed immediately.
Thank you for the support and kindness of so many here that help to make Critters a place to honor, celebrate and share our fur babies! Critters.com is a passion and labor of love we continually try to improve the site and would love to hear of any and all recommendations - please email us anytime!
Honor, cherish and share your pet's story.